Onboarding cut by 70%. Participant numbers up by 50%.
The problem
The foundation could not serve more students. When we looked at the operation, most of the time went into onboarding each one: registering them, assigning them to the right tutor and scheduling their classes.
Registrations arrived through different channels, and reminders, follow ups and reports depended on a few people remembering to do them. Nobody had a clear view of who was where in the process.
What we changed
Our founder led day to day operations at the foundation, so this was done from the inside, with a clear view of how the work really happened.
- Structured digital registration and onboarding for students
- Tutor assignment and class scheduling across multiple groups
- Automatic reminders and follow up messages
- Organised records and better information management
- Simpler reporting for stakeholders
The result
Onboarding students and matching them to tutors now takes 70 percent less time.
With that time back, the same team took on more students. Participant numbers have grown by 50 percent.
The lesson: when you understand the operation from the inside, you can remove the waiting without disrupting the people who make it work.